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FAQ

What will I receive when I purchase a plugin? When you purchase a plugin you will receive an email receipt with a download link for both Windows and macOS installers. The macOS installer is a Universal Installer for both Intel and ARM based machines. Where appropriate, in the download link you will also find a user manual, factory presets, and the serial number you need to register your plugin.
What operating systems do you support? We currently support Windows 8.1 or later, and Mac OSX 10.9 or later. For macOS computers, our products support both Intel and ARM architectures.
What DAWs are supported? Our plug-ins should work in any host that fully supports the VST3 or AU plug-in formats. Currently they have been tested to work in the following DAWs:
  • Reaper 6
  • Logic Pro
  • Ableton Live
  • Cubase 12
  • Nuendo 12
  • Waveform 11
  • FL Studio 20
  • DaVinci Resolve 18
  • PreSonus Studio One

Sometimes, if the host application doesn't implement the full VST3 specification, some features of our plug-in might not work. For example, the side-chain module of the Black Noise Generator will not work in PreSonus Studio One as it does not support side-chain inputs for instrument plug-ins.
I lost my serial number or download link. Can I get a new one? You can find the license key and download link in the email receipt you received when you purchased a plugin. In case you lost the receipt, please contact us with the same email you used to purchase the plugin so that we can send you a new one.
What kind of copy protection do you use? Our plugins are protected by a serial number. You only need to be online to register a plugin for the first time.
How many times can I activate my license key? You can activate your license key 3 times.
My license file got deleted. Do I lose one of my activations? Sometimes, either by accident or even due to a system update, your license file might get deleted or stop working. If that happens please contact us, with the same email you used to purchase the product, and we will happily issue a new license key for you.
Where are the plugins installed. Plugins, and their associated data, are installed in the following directories:

Windows
VST3: C:\Program Files\Common Files\VST3\SirenFX\
Data: C:\Users\[user]\AppData\Roaming\SirenFX\[plugin-name]\

macOS
VST3: Macintosh HD/Library/Audio/Plug-Ins/Components/
AU: Macintosh HD/Library/Audio/Plug-Ins/VST3/
Data: [user]/Library/Application Support/SirenFX/[plugin-name]/

Where are the presets located. Presets are located in the following directories:

Windows
C:\Users\[user]\AppData\Roaming\SirenFX\[plugin-name]\presets\

macOS
[user]/Library/Application Support/SirenFX/[plugin-name]/presets/

The factory presets are not showing up. If the factory presets were not copied to the presets folder during the installation process you will need to be add them to the correct directory manually:

Windows
C:\Users\[user]\AppData\Roaming\SirenFX\[plugin-name]\presets\

macOS
[user]/Library/Application Support/SirenFX/[plugin-name]/presets/

Note that in the case of Windows, the AppData folder is normally hidden, so you will need to enable the Hidden items checkbox in the View tab of file explorer.

We recommend the following procedure:
  1. Save a random preset with the plug-in, as this will create the correct preset directory for you.

  2. Right-click the preset menu and select the Open Presets Folder option. This will open the preset directory for you in your system's file explorer.

  3. Copy all the factory presets into that folder.

  4. Right-click the preset menu, and then select the Reload Presets option. The factory presets will now be available.

My AU plugins are not detected. This is a common issue with AU plugins and is usually resolved by restarting the computer and rescanning your plugins. If the problem still persists please contact us for more help.
Do you offer refunds? We offer a 30-day, no questions asked refund policy. If you would like a refund, send us an email (with the same email you used to order our product), within 30 days of your puchase, and we'll issue a full refund.
Is there a demo version available? We do not offer demo versions of our products. Please consider our 30-day full refund policy if you are not satisfied with our products.

If you are concerned about whether our plug-ins are compatible with your system, consider downloading one of our free plug-ins (such as NoisePalette) to see if it works. If it does, it is likely that the other ones will work as well, as they have a similar design.

More Questions?

If you have any other question, or are facing any other issue, please do not hesitate to get in touch with us.

If you’re reporting a bug, please include information like what happened, a crash report if you have one, the operating system and DAW you’re using (including version numbers), and any other information you think is useful.